At Purana Darwaja, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it for a full refund or exchange.

Returns:

We accept returns within 14 days of delivery. To initiate a return, please contact our customer service team at [email protected]. Please provide your order number, the item(s) you wish to return, and the reason for the return.

Once we receive your return request, we will provide you with a return shipping label. Please package the item(s) securely and include all original packaging, accessories, and documentation. We will process your return within 7 business days of receiving the returned item(s). Your refund will be issued to the original payment method.

Please note that we cannot accept returns for certain items, including but not limited to custom-made products, perishable goods, and gift cards.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer service team at [email protected]. Please provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

Once we receive your exchange request, we will provide you with an exchange shipping label. Please package the item(s) securely and include all original packaging, accessories, and documentation. We will process your exchange within 7 business days of receiving the returned item(s). Your exchanged item(s) will be shipped to you at no additional cost.

Refunds:

We will issue a full refund for any item that is returned in its original condition within 14 days of delivery. Please note that we cannot refund shipping and handling fees. If you received free shipping on your order, we will deduct the actual shipping cost from your refund.

If your item arrives damaged or defective, please contact our customer service team at [email protected] within 48 hours of receiving your order. We will provide you with a prepaid return shipping label and process your refund or exchange as quickly as possible.

If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at [email protected]. We are always here to assist you.