Shipping & Delivery
Thank you for choosing Purana Darwaja for your shopping needs. We are committed to delivering your products in a timely and secure manner. Please read our shipping policy carefully before placing your order.
We ship our products to most locations worldwide. Please note that some products may have shipping restrictions due to certain legal, regulatory or operational reasons.
We make every effort to process and ship your order as quickly as possible. Orders are typically processed and shipped within 2-3 business days. You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that shipping times may vary based on your location.
We offer free shipping on all orders above USD 99. For orders below USD 99, we charge a nominal shipping fee that varies based on your location and the weight of your package. These rates may be subject to change at our discretion.
The delivery time for your order may vary depending on your location. Most orders are delivered within 7-14 business days from the date of shipment. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or other logistical issues.
Our shipping partners will attempt to deliver your order multiple times. In case you are not available to receive the delivery, the package will be returned to our warehouse. In such cases, you will be responsible for any additional shipping charges to resend the package.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 24 hours of receiving the package. We will arrange for a replacement or refund as per your preference.
Tracking Your Order
You can track your order using the tracking information provided in the shipping confirmation email. If you have any questions about the status of your order, please contact us and we will be happy to assist you.
Cancellation and Refund
You may cancel your order within 24 hours of placing it. If you cancel your order after it has been shipped, you will be responsible for any shipping charges incurred. Once your order is canceled, we will process your refund within 7 business days.
Customs and Duties
Please note that international orders may be subject to customs duties and taxes, which are levied once the package reaches the destination country. You will be responsible for any additional charges incurred for customs clearance. Purana Darwaja has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at [email protected]. We are always here to assist you.