Shipping & Delivery
Thank you for choosing Purana Darwaza for your shopping needs. We are committed to delivering your products in a timely and secure manner. Please read our shipping policy carefully before placing your order.
Domestic Shipping:
- Dispatch Time: For items that are ready in stock, domestic shipments will be dispatched within 3-5 business days.
- Delivery Time: Once dispatched, delivery will take approximately 5-6 business days.
International Shipping:
- Dispatch Time: International shipments will be dispatched within 15 business days.
- Delivery Time: Once dispatched, delivery will take approximately 15 business days.
Shipping Locations
We ship our products to most locations worldwide. Please note that some products may have shipping restrictions due to certain legal, regulatory or operational reasons.
Shipping Charges
We offer free shipping on all domestic orders. For international orders, shipping charges apply based on the destination and weight of the package. Please message or email us for details regarding international shipping costs.
Delivery Time
The delivery time for your order may vary depending on your location. Most orders are delivered within 7-14 business days from the date of shipment. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or other logistical issues.
Delivery Attempts
Our shipping partners will attempt to deliver your order multiple times. In case you are not available to receive the delivery, the package will be returned to our warehouse. In such cases, you will be responsible for any additional shipping charges to resend the package.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 24 hours of receiving the package. We will arrange for a replacement or refund as per your preference.
Tracking Your Order
You can track your order using the tracking information provided in the shipping confirmation email. If you have any questions about the status of your order, please contact us and we will be happy to assist you.
Cancellation and Refund
You may cancel your order within 24 hours of placing it. If you cancel your order after it has been shipped, you will be responsible for any shipping charges incurred. Once your order is canceled, we will process your refund within 7 business days.
Customs and Duties
Please note that international orders may be subject to customs duties and taxes, which are levied once the package reaches the destination country. You will be responsible for any additional charges incurred for customs clearance. Purana Darwaza has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at moc.azawradanarup@selas. We are always here to assist you.